By the time a prospective patient calls your practice, most of the work involved in getting a new patient is done. All that remains is the level of skill with which the enquiry is handled. It will determine whether the enquiry just gets answered, or is converted into a new patient appointment.
Without training, inbound telephone calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day. Over the past 2 decades, we’ve helped thousands of dental practices to improve their front-office skills.
Is your team primed to handle all enquiries over the phone?